Rui Ferreira

Team Leader
Sr. Customer Success Manager
Mid-Market/Enterprise

About

With over 5 years of experience in Customer Success Management, I’ve led a global team of Customer Success Managers supporting a $15 million ARR portfolio, driving 40% growth through scalable processes, proactive account management, and data-driven strategies. I specialized in customer retention (GRR), Net Revenue Retention (NRR), churn reduction, and revenue expansion.Active AI user and advocate (Chat GPT, NotebookLM, Gemini, Fireflies.ai). Proficient in CS tools like Vitally, HubSpot, JIRA, Figma, Atlassian, and Metabase, I align Customer Success with Product, Sales, and Support to enhance customer outcomes. Passionate about building high-performing, cross-functional teams, I’m focused on turning Customer Success into a revenue-driving growth engine.

Achievements

  • Grew the Book of Business over 40% in 3 years.

  • Maintained 103% NRR over 12 months through renewals and upsells.

  • Reduced churn from 3% to 1% in 12 months.

  • Raised average health score by 20% via proactive success plans.